Cancellation / No-show Policy

Your appointments are very important to the haven salon members. They are reserved for you. We understand life happens and sometimes you have to cancel your appointment. We are just as bummed as you are. In the event that you would need to cancel, or reschedule an appointment, We honor a firm 48 hour notice policy.

All cancellations made 48 hours prior to the appointment are no problem. For cancellations made within 48 hours of your appointment your reserved card will be charged 50% of the scheduled service(s).

If you need to cancel your appointment please call the salon at (516) 715-2970 and speak with a team member.

If you are calling over the weekend, please note your Wednesday appointment must be cancelled on Saturday or contact via email at havensalonny@yahoo.com, before 48 hours.

Not showing up to your appointment isn't kind. We respect your time, so you should respect ours. If you do not show to your appointment, your reserved card will be charged 90% of the amount of the service you are booked for.